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Frequently Asked Questions (FAQ)

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GENERAL CONGRESS AND PROGRAM QUESTIONS

WHERE WILL THE CONGRESS SESSIONS BE HELD?

All congress sessions will be held at the Melbourne Cricket Ground.

Pre congress wokshops will be held at the RMIT Campus, Swanston Street, Melbourne

HOW MUCH WILL THE CONGRESS COST?

To view to congress registration pricing follow the link below.

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WHAT IS THE DRESS CODE FOR THE CONGRESS?

Congress days - smart casual attire
Networking reception - smart casual attire
Congress dinner - lounge suit/evening wear

WHAT IS THE CLIMATE IN MELBOURNE IN OCTOBER?

During spring average temperatures range from 9.6 - 19.6°C (49.3 - 67.3°F). The season is known as the most variable of the year, when weather can quickly change from calm and sunny to cold and windy.

WHERE WILL THE CONGRESS GALA DINNER BE HELD?

The Congress Gala Dinner will be held at the Melbourne Sea Life Aquarium.

CAN I BRING EXTRA GUESTS TO THE SOCIAL FUNCTIONS?

Yes, additional tickets can be purchased for the social functions. For more registration information follow the link below.

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REGISTRATION FEES AND RELATED QUESTIONS

HOW DO I REGISTER FOR THE CONGRESS?

Registrations will be via the register page on the website.

WHAT IS INCLUDED IN MY REGISTRATION FEE?

Member/ Non Member Delegate Registration Inclusions
- Attendance at all congress sessions
- Welcome Reception on Wednesday 18 October 2017
- Morning/afternoon teas and lunches as per the program
- Access to the trade exhibition
- Name badge, congress bag and delegate listing.

Student registration
- Attendance at all congress sessions
- Welcome Reception on Wednesday 18 October 2017
- Morning/afternoon teas and lunches as per the program
- Access to the trade exhibition
- Name badge, congress bag and delegate listing
- Students will need to provide evidence of full time student identification. Please email the identification to .

Pre-congress workshop registration
- attendance at selected workshop/s
- workshop handouts (if applicable)and name badge

WHEN DOES EARLY BIRD REGISTRATION END?

Early Bird Registration fees are available up to Monday 17 July 2017.

WHAT IS THE CUT-OFF DATE TO REGISTER FOR THE IFPE CONGRESS?

The online registrations cut-off date is Friday 15 October 2017.Wednesday 18 October 2017</b>.

WHO SHOULD I CONTACT TO CHANGE MY ACCOMMOATION?

Please contact Consec - Conference and Event Management
Email:

I NEED TO CANCEL - IS THERE A CANCELLATION POLICY?

All cancellations must be made in writing to Consec - Conference and Event Management via email:

IFPE 2017 Congress Cancellations and Refund Policy

Delegates who find themselves unable to attend the congress after submitting a registration form are most welcome to nominate a substitute. In the case of a cancellation, delegates must inform Consec - Conference and Event Management in writing of their inability to attend. A refund of the registration fee, less a cancellation fee of $155.00 including GST will be made on or before Friday 15 September 2017. No refunds will be made to anything after Friday 15 September 2017. All refunds are made after the congress.

Any changes made to a registration within seven (7) days of the congress will incur a $40.00 administrative fee.

Refunds to any social functions or pre-congress activities will incur a AUD$40 cancellation fee.

Accommodation Cancellation Policy
Delegates who cancel their accommodation booking must inform Consec - Conference and Event Management in writing of their cancellation, cancellation fees may apply depending on the Hotels cancellation policies state on the accommodation section of the congress website.

Please note: bookings made after Friday 15 September 2017 cannot be guaranteed.

Please DO NOT contact the hotel directly.

Please note the individual hotel cancellation policies.

Your accommodation booking may be subject to a credit card surcharge (charged by the hotel).

WILL MY DETAILS BE PUBLISHED IN THE DELEGATE LIST?

In registering for this congress, relevant details will be incorporated into a delegate list for the benefit of all delegates (name and organisation, state/country only - in accordance with the Australian National Privacy Act) and may be made available to parties directly related to the congress including Consec - Conference and Event Management, the congress organising committee, venues and accommodation providers (for the purposes of room bookings and meeting options), key partners (subject to strict conditions) and parties associated with related congress'.

If you DO NOT wish for your details to be published in the delegate list, please select on your registration <i>I do not want my name to appear on the delegate list<i>. This is listed under the Contact Details, Primary Address, Privacy on the first page of the registration form.

WHO DO I CONTACT WITH ANY QUESTIONS REGARDING THE IPFE2017 CONGRESS?

Please contact:

Consec - Conference and Event Management
T: +61 2 6252 1200
F: +61 2 6252 1222
E:

WHAT SECURITY IS AVAILABLE FOR ONLINE PAYMENTS?

PCI Compliance - Security of the Cardholders Account Data

Consec's online payment system is PCI (payment card industry) version 3 level 1 compliant - this is the highest standard possible.
Within this certification, our payment system is required to

  • Perform yearly onsite audits by a PCI DSS QSA.
  • Perform external penetration tests of our sites once a year.
  • Perform internal/external vulnerability tests once a quarter.
  • Program guard against the top ten internet vulnerabilities called OWASP top 10.
  • Deploy a Web Application Firewall which inspects every packet (data intrusion, SQL injection, Request Site Forgery XSS..).
  • Deploy File Integrity Monitors.
  • Safe Log Files and guard log files against tampering.
  • Double encrypt sensitive data once with Rijndael 128bit and a second time RSA 2048 bit key length.
  • Follow separation of keys.
  • Lock keys in an unreachable vault.
  • Recycle passwords every 90 days.
  • Perform Background checks for new employees with the Federal Crime Authority.
  • Employ Development Lifecycle Processes and Procedures.
  • Onboard/Off board employees.
  • Minimize access to sensitive systems.

I NEED FURTHER INFORMATION ON OBTAINING A VISA LETTER TO ATTEND THE CONGRESS

For further information on visas and obtaining a visa letter please click on the link below for further details.

To request a visa invitation letter, please contact

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GENERAL INFORMATION

DISCLAIMER

The congress program and registration information is correct at the time of viewing/printing. However, the organisers reserve the right to change the information where necessary without notice.

LIABILITY WAIVER

In the event of industrial disruptions, the International Federation of Psychiatric Epidemiology (IFPE) and the congress organisers accept no responsibility. In the event of the venue becoming unusable or other circumstances or the need to cancel the congress, there can be no liability on the IFPE 2017 Congress or the organisers.

DO YOU HAVE SPECIFIC NEEDS?

We endeavour to ensure delegates attending the congress with specific needs are catered for. Should you require particular assistance, please make a note on your registration form or contact Consec - Conference and Event Management via email .

DO I NEED PERSONAL INSURANCE?

Delegates will be regarded in every aspect as carrying their own risk for loss or injury to persons or property, including baggage during the IFPE 2017 Congress. We strongly recommend that at the time of booking your travel and tours, you take out a travel insurance policy of your choice.

The policy should include the loss of deposit through cancellation, medical insurance, loss or damage to personal property, financial loss incurred through disruptions to accommodation or travel arrangements. The organisers are in no way responsible for any claims concerning insurance.

DO I NEED TO WEAR A NAME BADGE?

Your name badge is your entry to congress sessions, exhibition and all social functions.

If you misplace your name badge, please go to the registration desk and ask for a replacement.

NO SMOKING POLICY

All internal areas of the Melbourne Cricket Ground are non-smoking area and the IFPE Congress 2017 supports a no-smoking policy.

IS THERE CAR PARKING AVAILABLE?

Melbourne Cricket Ground features TBA, for your convenience.
More information of parking coming soon...

WHAT PUBLIC TRANSPORT FACILITIES ARE AVAILABLE?

Melbourne offers a variety of transport options including Skybus, taxis, trains, trams, buses and hire cars.

Skybus

SkyBus Airport Express services offer convenient and highly frequent transportation between Melbourne Tullamarine International Airport and Southern Cross Station in Melbourne City. Tickets cost AUD$19 one way. Click here for more information.

Taxis

The Melbourne Cricket Ground is approximately 28km from Tullamarine Airport and a one way fare will cost approximately AUD$70.

Visit Taxi Services Commission, Victoria or Melbourne Airport for more information.

Trains, Trams and Buses

To travel on Melbourne trains, trams or buses, you will require a Myki pass. A myki Visitor Value Pack can be purchased from the Melbourne Visitor Centre at Federation Square, SkyBus terminals at Melbourne Airport and Southern Cross Station and from the PTV Hubs. Go to Visiting Melbounre for more information regarding ticketing and planning your journey.

Car Hire

All the major car hire companies operate in Melbourne and have a service desk at the Melbourne Airport. Click here for information regarding available companies and rates. Please note that once you have chosen a car hire company, it may be cheaper to make a direct booking.

Toll Roads

Melbourne has 2 toll roads, CityLink and Eastlink. Click here for more information regarding toll rates and methods of payment.

Victorian Road Rules

Driving in Melbourne offers some unique experiences, such as dealing with hook turns and driving with trams. Visit Vic Roads for information for tourists about Victorian road rules.

WHAT DOES THE GOODS AND SERVICES TAX (GST) MEAN?

A goods and services tax of 10% is levied on most purchases in Australia and is included in the purchase price of the goods or services. You may be eligible for a refund of the GST on goods purchased in Australia. For more information visit www.customs.gov.au

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Sponsors

Department of Veterans' Affairs

VicHealth

University of Melbourne, Melbourne Institute of Applied Economic and Social Research

University of Melbourne

Department of Social Services

Safe Work Australia

RMIT University

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